06/23/09

Fantastic

by ArtK

We've ordered two cakes from Let Them Eat Cake. One was our wedding cake in March, 2009 and the other was for my father's memorial in June, 2009. The workmanship of both cakes was superb -- excellent detailing and the sugar flowers looked real. The real kicker is that the cakes are delicious as well.

The service was great every time we worked with them. We showed up the first time and they let us look through their portfolio before taking our order. The baker asked good questions and made some great suggestions. On that cake, they even changed the size of one tier (made it larger), because it looked better -- and didn't charge us for that.

I'm very surprised by the negative reviews. The person with the $300 budget could have looked at the prices on-line and figured out what could and couldn't be done. The one with the $1000 "plain cake" is baffling -- we knew exactly what we were getting when we ordered. I find it hard to believe that someone's "special day" was ruined because the cake wasn't perfect. I wonder what kind of expectations the bride with the "God's gift to bride's" complaint had. We found the staff to be very professional. Perhaps she was looking for more fawning from them?

We'll be back to Let Them Eat Cake for our family's next special occasion.

• Pros: Beautiful workmanship, delicious cakes, good service
• Cons: None

10/03/07

Horrible Customer Service

by tammytrull

The owner thinks he's God's gift to brides. They are bakers, but they are so pompous, you'd think they were curing aids in that kitchen. I had a terrible experience with them. Save yourself the very expensive prices and go somewhere where they value your business. These people should be out of business.

• Pros: Nothing
• Cons:  hideous customer service, expensive, unreliable