Shopping >Apple Store
Customer Service. I recently upgraded to an Iphone 4s and have had nothing but problems, should have kept the iphone 4. I have spent just about 20 hours either in a store, at a verizon store or on the phone and still don't have anything resolved. I have tried to get the issues resolved with Apple and by the time I was so frustrated and figured out that it is the phone my 14 days had expired for returning it to Verizon so my only option is to take it to the Apple store which I was offered a "like new" phone. When you spend $250 on something you expect to have a "new" phone. During one of my visits to the Apple store the employee told me that "by law" Verizon had to exchange the phone for a new one within 30 days, so I went downstairs to Verizon and asked them and they told me their policy hasn't been 30 days in over a year. So needless to say the Apple employee didn't know what he was talking about and he was pretty rude. Now I am stuck in a contract for 2 years with Verizon and Apple both of which have very poor customer service.
Overall Not Happy. Overall I am just not happy with the way Apple runs their business model. It sucks that the company you get service through can't make any repairs to your phone. Any time something goes wrong I feel like I am on a wild goose chase trying to get it fixed. I work close to 70 hours a week and just don't have time for that.
The large, white retail equivalent of Apple's online catalog is available at major shopping areas nationwide..
Frosted glass doors, white floors, and minimal hardwood shelving allow a lot of open space for these often-crowded shops. A young, hip staff outfitted in black T-shirts and lanyard nametags help families and students find iBook and iMac computers and software. Teens and 20-somethings can be found checking out the latest iPod MP3 players and accessories before heading home to download music and audio from Apple's iTunes.com to their new toys.
Best store, worst manager--Manager Mike.
My loyalty for Apple still goes unwavering. The company has always pushed to give its customers more at every turn. This I will always stand by.
It's unfortunate that managers like Mike have lost sight of what Apple culture stands for. I went to return Apple's proprietary software Leopard OS X server there after I purchased it online.
I learned from Apple's technical department that although the software can be installed locally like the instructions suggests, that to not do it as it opens up my computer to harm. Therefore I could not use the $500.00 software for what I intended.
After the sales associate told me no problem, manager Mike dropped the ax and would not honor the return and carried himself by being very curt, rude, passive aggressive and ultimately--UN-Apple.
This is the first time I have ever returned an Apple product for personal, school and/or my business.
I am a 15-year patron and it saddened me to see how one man could be so unenlightened and close minded. It was obvious that Mike did not want to take the loss on his numbers as it was end of month and didn't want my return to affect the store's profit goal or his bonus.
I have already told at least 20 of my colleagues and friends about my experience and will continue to do so in effort to keep non-Apple employees from tainting the company philosophy.
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