695 Town Center Dr Ste 180, Costa Mesa, CA | Directions 9262633.692077 -117.884417
Hard rock ABS! – I stumbled upon this find with a local school auction win; I had always wanted to try Pilates. In a short series of classes, I felt a noticeable change! With a few more classes, I felt sleeker in my over-40 body! I was amazed at how much fun I was having too! Trisha and Jesse worked me hard while making me smile and laugh as the hour passed. I find myself missing the camaraderie almost as much as the expert instruction. Pilates takes mental energy and the descriptive approaches given and encouragement along the way are best in class! Thank you to Cassidy and her tremendous staff! TRY THEM OUT!
The worst manicure and pedicure – I recently had a mani and pedi from a nail tech named Michelle and the experience was horrible. My visit was supposed to be relaxing---not at all what I had experienced. Michelle kept on chatting about her personal life and by the time I left, I felt more tensed than relax. Don't recommend this spa to anyone!!!! The worst spa I have ever been too!!!!
Terrible Experience` – I wish there was an option to rate "0"...
My husband booked a massage for the both of us as a special treat for me. When we arrived at the Spa, the girl at the front counter asked if we had been guests there before. My husband said yes and I said it was my first time. The girl didn't even walk me around to show me where everything was. She just pointed and said, "the women's area is back there and to the right." So I wandered back and found my way to a locker and got my own robe and slippers. Then I asked another spa guest where everything was located. Luckily she was very nice and helped me.
Our massages were scheduled at 12:00 and I made my way to the waiting area at 11:45am. Time went ticking by and still no one came for my massage and none of the staff came to update me. By 12:20, I had to ask about the delay. The gal who was stocking the towels went to the front desk. A few minutes later, the manager shows up and says she apologized, but the masseuse didn't show up and they had no one to massage me today. She offered me a facial, but I explained my husband and I were heading out somewhere directly afterwards and I didn't bring my make up (since I wasn't there for a facial in the first place...duh!). I asked if my husband was getting a massage and she replied, "Oh yes, he started his session at 11:55."
I was not upset that a masseuse didn't show up (sh*t happens), I was upset over the lack of communication and customer service from all levels of staff. You pay good money to have a special day and, at the very least, you expect SOME customer service.
So I ended up getting dressed and asking the girls at the front desk if I could let my husband know they could not give me a massage. The girl replied that they did not interrupt sessions, except in emergencies. She offered to pass a note to the massage therapist right away so she could give it to my husband.
Long story short, the girl at the counter never even gave the note to the therapist. She gave my husband the note after he was finished with his massage, so she lied. My husband had no idea what was going on. When my husband explained it was supposed to be a special day for me, the manager changed her story and said that they could give me a massage right then (she lied, too - do you notice a theme here?). Too late, as I was already dressed and waiting in the car.
So my recommendation is to stay away from this place unless you want poor customer service all around. For the price of services, I also expected more from the facility itself - it is very small and basic. It's very unfortunate that I didn't read the reviews before going here. I agree with other reviewers who say the customer service is disappointing.
The Spa & Fitness Club made a terrible day for me and my husband when it was supposed to be a special one
Great Restaurant Fantastic Sushi – This beautiful spa has FANTASTIC FOOD! I'll be back even if I don't have time for a service. The massages are pretty fantastic too, but Carolyn is the best facialist in town
Great Massage, nice people – I do alot of traveling, and I have to say, these people are just nice. Not exactly a resort spa, but it is far above and beyond what you would expect from a day spa or anything else in the area.
Amazing Place!!! – I am recommending and absoultly going back and with my mom and sister. This was my 1st Hot Stone Therapy expericence and let me tell you ....you must try this! It was an incrediable 75minutes of pure bliss. It was as if all my cares had melted away. With perfect pressure she rubbed and geled my muscles and feet with hot stones and even put little tiny ones in between my toes. I felt completly grounded, in the end she had to wake me up. My therapist was so caring and attentive. I was deeply impressed with Victoria, who came highly recomended by the Spa Director Debbie Castillo. The staff there is so nuturing and helpful, they always meet my needs and offer different scented shower rooms, chill towels with cucumbers, steam, suana and whirlpool!!! I look foward to my next service, which I happened to book that same day on my way out for Mothers Day!
I think I actually got rid of some wrinkles! – I tried the Water facial and it definitely works! My wife is always talking about these expensive treatments and she made the appointments..I don't regret it. I think she was trying to tell me I needed to look younger! Well, I do. The Hydrafacial has great results, a bit pricey, but I guess you can't put a $ on youth! I'll be back when I can afford it.
I don't know who wrote all the reviews for this place: people who have never been to a spa or they're fake! – PROS:
The lobby is beautiful and luxurious. The staff is friendly and polite. My massage was good, not excellent. These are the ONLY positive things I have to say. I am not a spa connoisseur but a value connoisseur.
The entire time I was in my treatment room there were loud voices incessently talking on the outside. No one uses quiet or whispering voices; staff, therapsits, and patrons speak like they are walking around the mall. The lounge is circa 1993 with pastel colors of peach, pink and green and large pine armioire(white washed) with a TV blaring food network!!!!
The place needs to be remodeled. The marble is plentiful, but badly needs to be rehabbed. One of the worst things was that attendants congragated and socialized with one another in guest area. Staff should be rarely seen and never heard in a spa. The sauna had dust all around. One of the towels I picked up had brown stains on it. (no joke) The water on my shower took 10 min. to heat.
I am not a complainer nor hard to please. I complained about my horrible experience in my treatment room. I got my $4 valet taken care of WOW. The valet service itself is pretentious and seemingly rather useless.
I have been here twice due to a gift certificate. First time: I left thinking- what is all the fuss about? Kinda a dump. Second time: I left very irritated and feeling angry that someone gave me such a nice gift that basically sucked.
This place is overpriced, totally not relaxing at all!!! Low class place, high prices.
Just like so many other crappy cultural things in OC, this place's reputation is a wash. (in other words: people apparently pay the money here to say they go to "the spa")
At best you could call this place a mediocre health club with spa services. I have been to the spas @ mandalay bay, canyon ranch, bellagio and extensively in Sedona.
My advice: Go to Spa Gregorie's, montage, surf and sand etc.
a guy's spa! – My wife made me go...and it was fantastic. I had a great facial and pedicure, which I won't admit to my friends, but there were just as many men here as women...So I'm hooked and don't feel out of place. There's a reason why women retreat to this place, it's just perfect. My services were fantastic and my wife and I were able to sit side my side to get our pedicures in a private little suite. We'll be back.
All inclusive great value nice people – I recently became a member and this place is just hands down the best around. I've only had a few services but they were all exceptional. The fitness club is private, just like I like it! I think I have discovered my new lifestyle! I recommend this place to anyone who wants to feel good in a private setting w/ steam rooms, saunas, a pool!!! Keep up the good work.
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