2299 S Grand Ave, Santa Ana, CA | Directions 9270533.715976 -117.850582
Abbott Awnings has impeccable customer service! It was a joy to talk with the the staff. They were attentive and friendly. We requested some fabric and they accommodated us so fast. They gave us a generous discount for our school. They recovered our existing awnings and before we were even done with our payment, they had re-sewn it together. Their work will truly add to the appeal factor of our school! We highly recommend this company!! beautiful work!
I have had my awnings for 8 years. Our Awnings still look brand new, and they face west! The roll down shades have kept the upstairs at least 15 degrees cooler so even on the hottest days we seldom use our air conditioning. Before we install the roll down shades the upstairs was like an easy bake oven! Can't imagine what our electric bills would be if we did not have them. The awnings have kept us cool, saved us money but most of all helped us do our part to conserve energy which protects the environment for future generations.
I recently purchase Awnings for my home. The results were beautiful! The staff was impeccably helpful! The installers were on time. Very knowledgeable. The sales Representative that was sent to my home was so helpful. He was able to provide me with the right Awnings I needed for my home. I was able to pick and choose my colors and see exactly what my Awning would look like via computer. I highly recommend this company!
My fantastic retractable awning has been up for 13yrs. I've been delighted with it all this time! The entire back side of my house sits due west. I knew I didn't want the maintenance of wood. I've hosed it down annually & have only needed to resew the valance. I'm a very happy customer. Thanks also to Christy for her fantastic customer service!
I recently purchased some awnings from Abbott Awnings, i can't believe how beautiful the work came out!! i am so impressed by their works ethics, customer service and professionalism. I highly recommend them for any future work you might need when it comes to providing good shade, and beauty. My neighbors love the awnings as well and adds value to our home and neighborhood. I totally recommend this company!!
No service, no Callbacks! We've been customers of Abbott Awnings since 2005 and have thousands of $$ of their retractable awnings all over our house. Great product, BUT HORRIBLE TO DO BUSINESS WITH! I've been trying to get a callback on a broken part since 8/24. It's now 9/21. "Ana" keeps saying she'll tell "John". Nothing happens. Think twice before you invest in their product.
Sunscreen Order – I just wanted to mention to you that Oscar & Jesus did a terrific job with the installation of my sun screen. My wife and I are very excited and happy the way the sun screens came out and want to thank you for the great job.
BAD COMPANY, find someone else to do your awning – These guys took my money for my first awning, and after probably 10 phone calls to their office REFUSED to call me back. After seeing their truck on my street, I approached the sales guy, who was nice enough, but they lack the ability to follow-through. No consumer should have to spend so much time and energy tracking down a company to give their business to. I left repeated messages for the owner (wanting to let him know how his staff was handling his business and lack thereof) and he finally called me back and told me, for some unkown reason to take my business elsewhere. Their follow-up and cusomter service is completely lacking in every aspect. There are plenty of other companies, including Accent Awnings with the identical product, and they are happy to meet with you and phone you back. I NEVER received one returned phone call, and when I scheduled an appointment to meet someone at my house (and took off work to do so) Lori not only did not show up, not even a phone call and when I called the office the next day it clearly was a typical problem. I don't know how this company stays in business, especially with staff who ignore you and an owner who tells a consumer willing to purchase thousands of dollars of their products to TAKE YOUR BUSINESS SOMEWHERE ELSE. Good luck to you if you use this company and good luck getting anyone to call you back!
good product.... horrible customer service! – While the product and initial timeliness were very good they definitely fall short once they get your money. I phoned and spoke with someone several times regarding a problem with my awnings (they are under warranty) - no one returned my calls. I sent a letter to the owner politely addressing the issue-no response. I finally called and threatened to call my credit card company and have them dispute the payment. That got their attention.The supervisor set up an appointment to come to my house immediately but guess what-he never showed. Not even a courtesy phone call with an explanation.
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