Best in Class.
Excellent value, service, and amenities. Outstanding ambiance, views, area and location. It was as if it were tailored to fit my expectations. It easily qualifies for another star. Newer building. Valet (with in/out privileges) or self-parking (no in/out privileges) for around the same price. Several eateries within the resort. Beach just footsteps away from the hotel, with views of the Pacific Ocean. Totally convenient--allowed me to make the most out of the time I had available. You get your money's worth.
Special Occasion, Holiday, or just a weekend getaway! This is how a hotel should be.
If you like beaches, shopping, and great year round weather, this hotel is definitely the place to be.
I was taken here over the weekend for Mother's Day. Absolute relaxation. From the greeters to the bellhop to the concierge, everything was perfect. I felt bathed in pampering delight.
The service at the hotel was wonderful. The rooms were well decorated and the beds were marvelous. They were so comfortable. I was also given an hour long massage in the Spa Gaucin. I came out of the massage as relaxed as a wet noodle.
Thank you to my husband, children and the St. Regis. I would certainly pay it another visit.
BEST STAFF EVER!.
Every time I go to Spa Gaucin, everyone treats me like a celebrity and i just love it... not only because i am not famous, but because they dont know if i have money or not, they just treat me sooo great! Coastal Stone massage is incredible!
Citysearch Editorial Review.
This lavish Tuscan-style mega-resort exudes luxury at every turn. Set on 172 lush acres, the 400 guest rooms are furnished with 47-inch plasma TVs, marble bathrooms, scrumptious chocolate woods, soothing mocha settees and beige accents that follow a sleek, modern design sensibility. Guests can also enjoy three pools with private cabanas, an on-site 18-hole golf course, treatments at Spa Gaucin and cuisine prepared by renowned chef Michael Mina at Stonehill Tavern, the small plates/seafood restaurant with Pacific views.
Accommodations nice, service lacking..
My review does not relate to hotel accommodations, but instead to the staff of this supposedly 4+ star hotel. Having conducted prior business with the hotel facilities and maintenance staff, I was dissappointed and amazed at the lack of business professionalism of this hotel department. Having done work for the department, then requesting and calling to confirm an appointment a day early, the department head simply didn't bother to call and cancel, but to allow me to show up and have his staff brush off the appointment as I stood with his subordinate. Obviously a bad image for a hotel of this stature(?), not to mention a high degree of unprofessionalism. A sad attitude for a hotel anxious to be great, yet only equal to the service level it provides.
Stonehill Tavern was fabulous. Great eateries throughout the property..
My hotel experience @ the St. Regis was a remarkable one. From entering the hotel and being greeted by a very genuine Resort Ambassador that made us feel very comfortable to be there and was very knowledgeable on what the hotel had to offer. He was also very excited for my friends and family to enjoy a dinner at the Monarch Bay Club and take in the beautiful sunsets we heard about. At times the service was alittle slow in the hotel lobby/bar area, but they were very busy too. Sunday brunch was second to none. It was fabulous. The rooms are spacious and very comfortable. I also enjoyed the lunch at club 19 at the golf course. I will be back soon. One of the most beautiful hotels I have ever stayed in. I would like to see there check in policy change to 1 or 2 o'clock.
Too Expensive for level of service.
I found this hotel's rooms and spa far below my expectations. The staff people in the lounge area stood around talking to one another and left us for 15 minutes waiting on ordering our beverages and the spa lobby receptionist was on the phone (personal call) for what seemed like an eternity!
Will not return; there are too many other great hotels around.
Way too Pricey for service.
My husband and I stayed for two nights at St. Regis this last week and were disappointed by many things. The wait staff in the bar area stood around talking to one another instead of attending to us for some 15 minutes, the massage therapist in my VERY expensive massage seemed to have little expertise in the speciality massage she was giving me, and the prices for the rooms were way out of line when we saw the size and location. Would seems as though these editors were influenced by the fact that St. Regis DOES advertise on this service, even if the editors themselves were not paid. If you will notice, those feedbacks on editorial reviewed sites usually do not even make it into print...A person I know left a rather negative one on a reviewed site that did not even appear...