Russo's Pet Experience

Doesn't Recommend

Kelly S.

Joined 1 year ago

Russo's sells from Inhumane USDA Midwest puppy mills with USDA and AWA violations. His Breeder Traiane Kennels is a Science Researcher on Dogs and has 640 canines according to USDA reports

Recommends

Mervin G.

Joined 1 year ago

Best Pets in California. The pets they sell are Healthy and I recommend that this is one of the most trustworthy places to buy pets in California & I personalty know that the staff they employ are loving & caring.

Doesn't Recommend

Denni A.

Joined 1 year ago

Do Not Dogs From Russo's. I purchases an English Bull Dog from Russo's pet . When I purchased him he had a rough spot on his head and I was assured that it was nothing. Well turned out that my Bull Dog had scabies mites and Parasites. I spent over $900 in vet bills. I also have other dogs and had to have them treated for mites as they are very contagious. I submitte my bills letters from my vet to Russo . The replyed 60 days later only to tell me that they were only going to pay me $147. and they were not covering the scabies. Without even examing my dog they made their own diagnosis indicating the my dog had a food alergy to beef.

Doesn't Recommend

Disapointedformercustomer

Joined 2 years ago

Disappointed former customer. My disappointing experience at Russos was as follows:

I purchased a guinea pig at the Spectrum location. At the time of purchase I was told the animal was a male. A few days later I called the store about getting another guinea pig and staff informed me that they order only female guinea pigs at this location but that the gender "could not be guaranteed." Thus, I checked my guinea pig's gender and, having purchased what I was told was a male guinea pig, determined that it was in fact female. When I went back to the store to get a second female as a companion I found that this store is housing both male and female guinnea pigs in the same enclosure. Staff stated that the guinea pigs, who are 2 months old are too young to be sexed and would "really probably" not get pregnant at 2 months of age.

I am saddened that those who are selling these animals are simply misinformed. Check out:

cavy spirit's website (a site about guinea pigs) which clearly shows that the gender of guinea pigs can be determined at any time. Additionally, female guinea pigs are sexually mature at about three weeks of age (Barron's Guinea Pigs book-A Complete Pet Owner's Manual, pg 32).

After several phone calls and after visiting the store, we obtained permission to return the potentially pregnant female guinea pig and we got our money back. But that is not the point. I don't care about the money, I care about the guinea pigs at this store and am concerned about the lack of basic knowledge about the guinea pigs that are being sold at this location.

Thus, I am dissappointed and saddened that males/females are being housed together because those working at the store are uninformed regarding guinnea pigs. I feel badly for those guinea pigs and want to warn others that the staff at this store is not knowledeable about the animals. I am not going to purchase any more animals from this store.

Recommends

moniquecarpenter

Joined 2 years ago

Love my Dog. My dog came from Russo's almost 14 years ago! He has been the greatest, healthy, best buddy ever. Nothing but great experiences with Russo's! Please go in and see for yourself and check it out. They have a wonderful staff that will help your every need.

Recommends

paddledog

Joined 2 years ago

Great pets, Great people!. Iv'e done business with Russos for years. Our first dog "Critter" was an AKC registered Chow. Super sweet, super healthy, loved by one & all (even our postman on Bal.Isle... Which says a LOT!). Critter lasted nearly 15 years, a long life for a chow. We bought Spot, our lemon Beagle there 6+ years ago and he has been a hoot. Always healthy, makes others around him happy. Russos has responded to my every need. I'm grateful they're there.

Doesn't Recommend

sheibs

Joined 2 years ago

Stop perpetuating this cycle. This shop is pandering to the society trends of south orange county and is overseen by The Irvine Co. which is nothing short of a monopoly and will never do a thing against these stores due to the business they attract with pure suckers who are lured by cute puppy's in the window, but have not done any research, preparation or self education on what they are supporting. What idiots would throw money at a store that buys all their puppy's from mass puppy mills out of Iowa, with no care to investigate conditions of where there dog is coming from, business principles, or the perpetuating crime of overproducing puppies that have a 80% likelihood of ending up sick, with kennel cough, or hyperglycemia, or ptsd, and will be inevitably surrendered to shelters and breed rescues much of the time. People why are you throwing away thousands of dollars for buying unhealthy puppies and reinforcing this terrible cycle! Stop being OC drones!

I walked into Russo's yesterday at the Irvine Spectrum, and saw many puppies that were underage to be shipped on a plane, many that appeared sick and runts (aka teacups) with difficulty breathing and listless. Worse off they will give a puppy to anyone who has money regardless of that puppy's future welfare, whether the owners are fit to care for it, or the puppy is appropriate for the family. For a area set on high standards of living, you sure set the bar low for human decency and compassion for animals.

Recommends

basicallygiraffe

Joined 3 years ago

The pets they sell are fine. The whole anti-pet store movement/trend is getting a bit old now. The animals they sell are fine. People are complaining about the health issues the their animal has, which might as well be the animal they bought from Russo's 3 years prior. Animals are susceptible to sickness, you know. It's not just the pet store's fault. I bought my chinchilla from Russo's three weeks ago and I love him dearly. He's happy and healthy. The only problem I had was with one of the employees working the night I bought him.

Doesn't Recommend

equinepainter

Joined 3 years ago

Sells Sick Animals. My dog comes from this store, we did not buy her, another person did and gave her away! My dog has EPILEPTIC SEIZURES, which is just one of the many sicknesses you will encounter if you buy a dog from a PET STORE!

Recommends

clairebear888

Joined 3 years ago

BEST PETS IN SOUTHERN CALI. i got my adorable yorkie, Scout, from russo's. it's the best! despite other comments,dogs from chain pet stores aren't the only dogs who become sick. a dog from an adoption center can EASILY become sick, also.so don't let those stupid reviews stop you from buying here.