03/30/09

Unfriendly, too busy staff and bad customer service

by Sorielle

I made an appointment for consultation, after the consultation the staff are so booked that they don't have time for facial or scalp massage! I don't think they want to accomodate their customers. So far I feel discourage with customer service in O.C. I'll try it in San Diego, I might have a better service there. This spa shouldn't be in business.

• Pros: Clean and new
• Cons: Staff are too busy, no accomodation, unfriendly.

11/26/08

Very disappointed with the service

by girlforspa

I would not recommend this facility. I was very disappointed with the service. I communicated this to the staff and management . My problem was handled very poorly. I had to pay for a service that did not have the outcomes that were listed in the service description and was treated disrespectfully. The experience caused additional stress in my life. I would NOT recommend this facility to anyone!

07/27/07

"Yummy" Spa Sampler package

by lmlofstrom

In order to get out of my normal facial - massage routine, I tried the Spa Sampler and it was sooo nice. The jacuzzi tub soak was invigorating to my muscles and skin and smelled lovely. Following that was the scrub that made my skin feel like silk. After a steam shower, the massage felt relaxing and helped relieve any left over stress. I also did a detox foot bath that changes the color of the water depending on what bad elements it's pulling out of your body. My was bright orange. I really felt like I had additional energy a few hours later due to all the detoxing and stress relief. I would whole-heartedly recommend it and can't wait to do it again! The staff was friendly, helpful and very customer-oriented. Very nice.

• Pros: parking is a snap, staff is great and services are top notch
• Cons: none