Complexions

09/12/10

Over Charged

by RBall07 at Citysearch

My sister had a group massage here the a few days before her wedding. Many items we were charged for were supposed to be included in the package and we were charged for services we did not receive. Our bill came in around 2000 when it should have been 1300 including tip (which they calculate). I would NOT recommend using this spa as there are many to choose from in the area that provide better, cheaper, and more accurate service.

03/30/09

Unfriendly, too busy staff and bad customer service

by Sorielle at Citysearch

I made an appointment for consultation, after the consultation the staff are so booked that they don't have time for facial or scalp massage! I don't think they want to accomodate their customers. So far I feel discourage with customer service in O.C. I'll try it in San Diego, I might have a better service there. This spa shouldn't be in business.

• Pros: Clean and new
• Cons: Staff are too busy, no accomodation, unfriendly.

11/26/08

Very disappointed with the service

by girlforspa at Citysearch

I would not recommend this facility. I was very disappointed with the service. I communicated this to the staff and management . My problem was handled very poorly. I had to pay for a service that did not have the outcomes that were listed in the service description and was treated disrespectfully. The experience caused additional stress in my life. I would NOT recommend this facility to anyone!

07/27/07

"Yummy" Spa Sampler package

by lmlofstrom at Citysearch

In order to get out of my normal facial - massage routine, I tried the Spa Sampler and it was sooo nice. The jacuzzi tub soak was invigorating to my muscles and skin and smelled lovely. Following that was the scrub that made my skin feel like silk. After a steam shower, the massage felt relaxing and helped relieve any left over stress. I also did a detox foot bath that changes the color of the water depending on what bad elements it's pulling out of your body. My was bright orange. I really felt like I had additional energy a few hours later due to all the detoxing and stress relief. I would whole-heartedly recommend it and can't wait to do it again! The staff was friendly, helpful and very customer-oriented. Very nice.

• Pros: parking is a snap, staff is great and services are top notch
• Cons: none

07/12/07

Amazing...

by triciaurbaniak at Citysearch

On a reccomendation,I had the backwards/forwards service done at Complexions. I could not have been more pleased with the serene environment and the estician that did my service, it was obvious that she loves what she does. the service included more treatments than any other spa that i have been to! I didn't want it to end.The late hours that Complexions has was definitley a plus. I would highly reccommend Complexions, not only was my treatment outstanding the staff was top notch.

• Pros: Personal, professional, pristine