3273 Katella Ave, Los Alamitos, CA | Directions 9072033.803179 -118.075081
Mon - Fri, 10am - 6pm; Sat, 10am - 5pm; Sun, closed
Neighborhoods: Los Alamitos
Please BEWARE of this company. Read the comments below. DON'T waist your time. There is a reason people are writing about this company. Because the will never call you back, they will never show up when you are taking time off work. They will string you along and make promises that they never intend on keeping. I have waited 6 months to write this. I told myself if I was still angry then I would write about me experience to everyone. They will take your money and run! They have been taken to court multiple times.
Best Flooring Company – 5/5/11
My wife and I just had new hardwood flooring and new carpet installed by The Finishing Touch Flooring company and we are just thrilled with them. Dave Johnson the owner was so helpful with the selection and the price was so much lower than everyone else. The installation went very smooth and the installers were very clean and professional. I just want to say that Dave was courteous and very easy to work with and I have already referred two of my friends too him. Anyone who is looking to have new flooring installed I highly recommend Dave & the Finishing Touch Flooring company.
Would Highly recommend – Dave, Donovan and Kyle are AMAZING! They go above and beyond to get what I needed done. They were very friendly, informative and knew a lot about all the different options i could use to get my house done. I would HIGHLY recommend them to anyone who wants a job done RIGHT!
Highly Recommend Finishing Touch – I have been a landlord for over 20 years and can say the work and prices given by Finishing Touch have been excellent. They have now done a half dozen of my homes and I can say the work has been better than any other compaines I have used. What I like is they are friendly and easy to do business, they will allow you to actually borrow samples so you can match the wood and carpet with cabinets and paint without squeezing you for a deposit. My home today has 1000 sq ft of hardwoods down my them and the installer Frank did a great job. They recently carpeted my garage and the guy went the extra mile to butt it up under the cabinets.
They are installing carpet in a rental this Wednesday and I have not even been asked for payment yet. I found a company that does business the old fashion way, they take care of the customers.
The Owners have made my life as a landlord simple.
HIghly recommend Finishing Touch.
Watch out!! – They ruined my hardwood floor and refused to fix it. After MANY attempts to get it fixed, they said they would and never did. Emails, visits, promises to make it right all ended up in court. Got awarded our money back, court costs and part of our new floor!!! Still waiting for the money though!!!! Probably another attempt to ignore us.
What a 'fiasco' !! – 9/25/08 we had Porcelain tiles in our Kitchen, Dining Room & Hallways installed. A few months later we noted that several tiles had hollow sound upon tapping on them, some grouting came off and a tile completely lifted. Called the company July 14 and informed them of the situation they said someone would be out to assess the problem on July 16 between 2-3 p.m. No one showed up so we called the store and were told that they would call us back. No one called back but on July 24 the same tile installer just showed up on our doorstep. He said he was going to look at the tiles. He started to remove approx. 26 tiles then told us he had to go to the store to get the new tiles and would be back. He left leaving a mess of broken blades, grouting, cement and very sharp broken tiles. He did not return and we didn’t get any courtesy phone call. We called the store and were told that the tiles were not in stock so we would have to wait for them. We requested that the existing unbroken tiles get replaced so that we can at least walk around in a safe environment. We were told that the tile man would be there the next day. He did not show up so I called him and he stated that he didn’t have any intention of coming until the new tiles arrive. Then I went to the store to see why there’s a lack of communication between their tile man and them. They called him and asked him to go to our home ASAP. About an hour later he arrived with 3 helpers and proceeded to remove all the old thin set and self leveling cement. Then he said they would be back the next day at 8 am. with some self leveling cement. I called him around 9:10 am for he’s late. He arrived and poured cement on the uneven surface then he left and said that he would be back tomorrow between 8-9 a.m. I called the store and explained the situation and said tomorrow is the last day I can take unpaid day off from work as I have already taken 3 so the job needs to be completed tomorrow (July 31). They said they will call the installer. They called back 4 hours later and said they told the tile installer that the job must be finished tomorrow. July 31 Friday, the tile man was late again. I had to call him at 9:20 a.m. to remind him. Didn’t get here till 9:45 a.m. Started to chip away at self-leveling cement & lay all 24 tiles which were not aligning & noticed that some tiles are lower than others creating an uneven surface to the floor. They did not use a spirit level at all to check the tiles alignment. Mysteriously they were short by two tiles so we agreed to lay two broken tiles at the entrance to the closet. They left at 1.50 p.m. I called the store and advised them that the tiles were worse than before with misaligned tiles and uneven surface. Kyle, the store representative told me that when the new tiles arrive he will personally come and do a walk through and make sure everything is corrected and will be perfect even if he has to send in another tile crew. This should have been done in the first place instead of sending the same Tile Man who improperly installed the tiles at the beginning. Secondly, Finishing Touch should have made sure that they had our tiles (Monaco Crema) on stock before sending the Tile Man to rip out 24 tiles. The store can’t tell us when the shipment of the new tiles would be in. So in the mean time we have to contend with this type of living condition which doesn’t help my wife who has been trying to recuperate from a physical and medical disability. There’s dust all around which I cleaned. When the thin set dries, I still have to remove the dried up mess of thin set left by the workers on top of the tiles. This is a total nightmare! To make matters worse, I lost 4 days worth of work at my job plus commission pay.
To The Public, Please Stay Away From Finishing Touch Incorpo – Stay away from this place. Spent thousands of dollars on flooring using Finishing Touch as a Contractor. Their Sub-Contractor did a sub-standard job. After a few months, the flooring started lifting off and some grouting had already come off. Called Finishing Touch Contractor and scheduled a time to assess the sub-standard work that they have done. The Contractor NEVER showed up. It is obvious that Finishing Touch Incorporated has total disregard for their customers; and it's undeniable that they don't care about their reputation in the community their in.
With the downturn of the economy and having only one income coming, there's no money left to have our flooring redone. So, we are stuck with this nightmarish situation.
To the public, PLEASE STAY AWAY FROM FINISHING TOUCH INCORPORATED.
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