10/26/09

Bad Bad Bad.

by Sotherbys

My husband and I went here to purchase furniture and left with 52 inch TV. They came to our house to install and found out they sub contract labor? Got TV installed and was defective out of box. This was not Pauls problem because they didnt make the TV. The problem I had was with dealing with Dishonest Salesman with no concern over my return business. I was overpromised and under delivered by Pauls TV. I called the store and spoke with a manager who barely even apologized. I will return to Living spaces but never to Pauls TV. There are other options out there always explore them. So Sorry Pauls your dishonesty lost you another customer.

• Pros: None
• Cons: Everything

08/03/09

Stay Away

by susi1202

I purchased a TV at Pauls TV. When I got home I realized I bought a

much larger screen then would fit in the living room. I cancelled

the delivery and planned to go back to the store on Monday to get a

TV with a smaller screen. On Monday I noticed my money had not been

transferred back into my account. Now it's been nine days later and

I still have not been refunded my money. Everytime I call customer

service they tell me the money will be refunded tomorrow. Today,

they told me they can't find the money. I guess you need to be male

to be King at Pauls TV.

• Pros: Nothing Positive to Say
• Cons: Scary

05/04/09

Buyers Beware of Paul's TV

by BuyCarefully

Horrible experience with my TV purchase from Paul's!!!

Their deals are gimmicks and you'll be upset when you find the tv and a cheaper price elsewhere with better service.

I bought a LG 1080 Scarlett from Buena Park location. The gimmick i got caught with was the 3 yr no interest deal on my total purchase (including wall mount )and the salesperson saying it was the best price on the market guaranteed.

Low and behold it wasn't the best price, so i had to get it price adjusted to the hundreds lower that BestBuy had it for ... the wall mount ended up being WRONG for the tv, had to argue to return it ... and the financing had minimum payments and I was NEVER told the terms of agreement!

Salesperson did not explain their "no interest" financing through Wells Fargo ... now i'm getting calls left and right and my credit is probably suffering from it!

I want to report them to B B Bureau! NIGHTMARE experience!

• Pros: Gimmicks
• Cons: Pushy Sales, Terms of Agreement, Hassle