I have bought two major appliances in last year from Sears in Buena Park, $1500 Frigidaire Gallery stainless steel refrigerator that began to rust around the water and ice dispenser in less than three months. Sears says its our fault for water leaking under the facing of the water dispenser. Tonight we installed Kenmore microwave that I bought on Black Friday but couldn't install until kitchen remodel was completed. We opened box today for the first time and the light would not turn off and the microwave would not operate because the door sensor is broken and it says the door is open. Tried to even exchange at Sears because our cabinets are built specifically to the size of microwave. Manager Jeremy said to take it to a repair shop, I explained situation an asked him if he would accept a brand new opened appliance that he had to take directly to a repair store. He said it didn't matter when you open the box only when you buy it. Every major appliance that I have purchased for the last 27 years I have bought from Sears because my parents, and grandparents swore by Sears. Today I stepped foot in Sears for the last time. Congratulations Jeremy, all for refusing an even exchange on a faulty appliance straight out of the factory box.
sears beauty salon, at the buena park mall. Sears Buena Park Mall- Sears beauty Salon (downstairs) I, am 28 years old and I, went there for a hair dye the color washed off the next day I washed my hair the product they use is cheap, this includes thier shampoo and conditioners, Sally was the technition that worked on my hair last week it was a terrible experience, as Sally was talking to her co-workers she had forgotten my head, my head strated to itch rteal badly it was burning my scalp! it was terrible I dont know what they are buying but it is the worst hair color dye I ever had. before that I asked sally to trim my hair to do 3 inches only. sally cut 12 inches off my hair it gotr short I have stright hair you can really tell the huge error due to her not paying attention to the customer. The store salon manager wasn't in. so I couldn't complain to a Ramona. I, left her a written note with my phone number & cell phone to return my call. it's been 5 days and nothing yet I will never go back it was my first and last time I will ever have to deal with Sally she was very unproffessional, she talks too much, & I do not appreciate sally, she was speaking in Spainsh in front of her co-workers, its rude. I don't know if they are talking about me. after all doesnt Sears hire English speaking employees. I also made a call to the better business bueru for orange county, so I hope they are able to do something about my loss of hair and burnt scalp. its the worst place in town and they are very rude there.
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